Q: What do I need to know before I come in?
A: Auto parts are not one-size-fits-all. Even if you have a general idea of what you want--for example, replacement windshield wipers--you might not know the specific part number for your car, truck, or SUV. Our factory-trained service technicians will help you find the specific part you're looking for. Most of the time, all they will need to know is your car's year, make, and model, and what kind of engine it has. So, for example, a 1986 Chevy Cavalier RS.
The best piece of information you can have is your car's VIN (Vehicle Identification Number). The VIN identifies your car individually, and includes information about its trimline, options, manufacturing date, and where it was built. You can find the VIN on a sticker on the driver's side front door or doorjamb, as well as a plate on the bottom of the windshield on the driver's side (the plate is actually located on the dashboard, but it's visible through the windshield.)
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Q: Why should I have my car serviced at a dealership? Isn't that more expensive?
A: Hanlees Chevrolet's Service Department uses only GM factory-trained technicians and GM OEM factory parts. Our technicians are trained and certified specifically by General Motors. When you bring your car into our dealership, we will check to see if your service is covered under warranty and take care of any recall issues. If you want the best service you can get from factory-trained technicians using GM-certified parts, equipment and procedures, you will want to come to our dealership.
Q: What does "OEM" mean?
A: OEM stands for "Original Equipment Manufacturer." OEM equipment means that it is the 'official' part used by the factory when they manufacture a vehicle.
Q: When is my next oil change?
A: If you are a returning customer, please give us a call or contact us online and we can check for you. Exactly how frequently depends on your vehicle, but Chevrolet recommends an oil change every 5,000 miles for most models.
Q: Why do I have to change my oil every 5,000 miles?
A: GM recommends changing your oil at least every 5,000 miles to properly maintain your engine. Over time, contaminants build up in the oil that can 'gum up' your engine. At worst, failing to change your oil can result in your engine seizing up. Keeping your engine properly lubricated with clean oil extends its life, makes it run more quietly, and maximizes its power and fuel efficiency.
Q: What's the difference between synthetic oil and regular oil?
A: Synthetic oil is more expensive, but does not break down as quickly as standard oils. It also provides more protection during cold starts, which is when most engine wear occurs.
Q: Why do I need 30,000-Mile service?
A: Any machine with lots of moving parts requires maintenance. Every 30,000 miles, you should have your car serviced. Your vehicle's fluids, such as oil, coolant, and transmission fluid, need to be drained and replenished. Your air and A/C filters need to be replaced. We will also do a comprehensive inspection of your vehicle, including your wheels, brakes, and tires.
Q: When do I need my tires rotated?
A: We recommend you rotate your tires every 7,500 miles.
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Q: Why should I rotate my tires?
A: Rotating your tires extends the life of your tires. A tire left on a specific wheel tends to wear down a specific part of its tread. Moving the tires to different wheels disperses the wear pattern to different parts of the tread, preventing the tires from wearing out as quickly.
Q: My tire monitoring system light is on. Is something wrong with my car?
A: If the light stays on, your system may be trying to alert you to low air pressure in a tire. Use the tire monitoring system's menus to check the air pressure for each of your tires--or, if you prefer, do it the old-school way, with a pressure gauge. If the light is flashing, your tire monitoring system may have a problem that requires servicing.
Q: Are flat tires covered under warranty?
A: Tire repair and replacement is
not covered under warranty.
Q: When do I need my tires replaced?
A: This varies depending on what kind of tires you have, what kind of vehicle you drive, your environment, and your driivng habits. If you're wondering, it may be best to bring your car in for an inspection. We cannot overstate the importance of your tires. Because they are the point of contact between your car and the road, they are directly responsible for both your car's motion and its safety.
Q: Why is my check engine light on even though my car doesn't seem to have anything wrong with it?
A: Have you checked your gas cap? Driving around with your gas tank uncapped can cause your check engine light to come on. If you have any doubts about your engine's condition, it is very important that you bring your vehicle in for an evaluation as soon as possible.
Q: I drive a Diesel truck. Is there anything special I should look out for?
A: Be sure to change your fuel filter every 15,000 miles! Diesel fuel often contains contaminants such as grit and bits of silicone, that can 'sandblast' the inside of your fuel system if theyr'e not properly filtered. Your $12,000 engine deserves to be taken care of right!
Q: My cigarette lighter/charger isn't working anymore. Why? Is this covered under warranty?
A: You may have blown the fuse for your cigarette lighter/12 volt DC socket. Because it is used to interface with electrical devices that may or may not meet GM's standards, your vehicle's cigarette lighter/charger outlet is not covered under GM warranty.
Q: Do you do brakes?
A: Yes, and we will replace any necessary parts using only OEM factory equipment.
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